Welcome to Flatverra Sales, your global destination for premium tableware and bar essentials. We’ve compiled this FAQ to enhance your shopping experience with us. Should you need further assistance, our customer service team is always ready to help at [email protected].
About Our Products
What types of products does Flatverra Sales offer?
We specialize in premium tableware and bar essentials across five curated collections:
- Cocktail & Bar – Professional-grade tools and accessories
- Dinnerware – Elegant plates, bowls and serving pieces
- Flatware – High-quality cutlery for every occasion
- Glass Jars & Bottles – Stylish storage solutions
- Glassware & Drinkware – Sophisticated serving pieces
Are your products suitable for professional/commercial use?
Many of our products, particularly in our Cocktail & Bar and Glassware collections, are designed to professional specifications. However, we recommend checking individual product descriptions for specific usage recommendations.
Do you offer matching sets across your collections?
Yes, we carefully curate our collections to ensure aesthetic harmony across categories. Look for our “Collection” tags on product pages or contact our stylists at [email protected] for set recommendations.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days). To request changes, please email [email protected] immediately with your order number. We’ll make every effort to accommodate your request if your order hasn’t yet entered the packing process.
Shipping & Delivery
Where does Flatverra Sales ship?
We ship globally to most countries, excluding some remote areas and parts of Asia. Our Miami-based team handles all international shipments with care.
What are my shipping options?
We offer two premium shipping services:
- Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (orders $50+ USD): 15-25 business days via EMS with tracking
How are fragile items packaged?
Each fragile item is packed with the same care we’d use for our own tableware, using premium cushioning materials and secure boxing techniques developed specifically for glass and ceramic transport.
Why is my delivery estimate longer than the shipping timeframe?
The shipping timeframe begins after the 1-2 day order processing period. International shipments may also require additional time for customs clearance, which varies by destination country.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery for unused items in original packaging. Please initiate returns by emailing [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different item, please place a new order after your return is completed.
Additional Assistance
What if my question isn’t answered here?
Our customer service team at [email protected] is available to address any additional questions about our products, shipping policies, or your specific order. We typically respond within 24 business hours.
Can I request special packaging for gifts?
Absolutely! Include gift messaging requests in the “Order Notes” section at checkout. For elaborate gift wrapping services, please contact us before placing your order so we can accommodate your request.
Thank you for choosing Flatverra Sales for your premium tableware needs. We’re committed to making your dining experience extraordinary – from selection to delivery.