Privacy Policy

At Flatverra Sales (“we,” “us,” or “our”), we are committed to protecting the privacy of our discerning clientele who appreciate premium tableware, bar essentials, and glassware collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flatverra.com.

1. Information We Collect

To provide our elevated shopping experience, we may collect the following information:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Transaction Information: Details about purchases of our cocktail & bar, dinnerware, flatware, or glassware products.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of correspondence when you contact our customer service.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for premium tableware and bar essentials
• Provide customer support and respond to inquiries
• Improve our website and product offerings
• Send transactional communications (order confirmations, shipping updates)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To securely process transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your premium tableware worldwide
• Service Providers: Companies that help operate our website and business
• Legal Compliance: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Storage and Security

Your data security is as important to us as the quality of our glassware collections:

• All transactions are protected by 256-bit SSL encryption
• We are PCI-DSS compliant for payment processing
• We employ tokenization technology to protect card details
• Complete payment information is never stored on our servers
• Data is stored on secure servers with limited access

5. Your Rights

As our valued customer, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers worldwide (excluding some areas in Asia), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our premium tableware products are intended for adult purchasers. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.